Where We Ship

A-SQRD currently delivers islandwide across Sri Lanka.
International shipping may be introduced soon.

 

Processing Time

All orders are processed within 1–3 working days.

During high-demand periods (drops, sales, holidays), processing may take slightly longer — we appreciate your patience.

 

Delivery Time

Estimated delivery timelines:

-Colombo & Suburbs: 1–3 working days

-Outstation: 2–5 working days

Delivery times may vary depending on courier operations and location.

 

Shipping Charges

-Shipping fees will be calculated at checkout

-Free shipping may be offered during promotions or campaigns

Order Tracking

Once your order is shipped, you may receive tracking details (if available).

 

Delays

While we do our best to keep things moving fast, delays can happen due to:

-Courier issues

-Weather conditions

-Public holidays or peak periods

Once dispatched, the shipment is handled by third-party couriers.

Failed Deliveries

If a delivery attempt fails:

-The courier may reattempt delivery

-Additional charges may apply for repeated attempts

Please ensure your contact details and address are accurate.

We move fast — but we move right.

 

RETURN & EXCHANGE POLICY

The Basics

We accept returns or exchanges for eligible items — but only if they meet the conditions below.

 

Eligibility

Items must be:

-Unworn, unwashed, and unused

-In original condition with tags intact

-Returned within 7 days of delivery

Non-Returnable Items

We do not accept returns for:

-Sale or discounted items

-Worn or damaged items (not due to our error)

-Items without original tags

Exchanges

We offer exchanges for:

-Size issues

-Defective or incorrect items

Subject to stock availability.

Refunds

-Refunds are only issued if an item is out of stock for exchange or defective beyond replacement
-Refunds may be processed via bank transfer or store credit

 

Return Process

To initiate a return or exchange:

-Contact us via [your email / WhatsApp]

-Provide your order number and reason

Once approved:

-You will receive instructions for returning the item

Return Shipping

-Customers may be required to bear return shipping costs (unless the issue is from our side)
-We recommend using a trackable shipping method

Damaged or Wrong Items

If you receive a defective or incorrect item:

-Contact us within 48 hours of delivery

-Include clear photos as proof

We’ll sort it out ASAP.